Delivery

 

All jewellery is packaged in lovely purpose made presentation boxes and then carefully packaged to ensure the box and its contents are not damaged in transit

 

As soon as your online order has been received, an email will advise you of the estimated delivery date. If the piece is in stock you should receive it by secure mail within 5 working days. Please note certain pieces are made to order and delivery can take 2 weeks. This will be noted by each item prior to purchase.

 

All items are posted through Royal Mail Special Delivery. Postage within the UK is free of charge. Orders for outside the UK will be charged for the cost of posting. To confirm the cost of posting your item please contact Nigel directly upon submitting your order online.

 

If however you have an urgent order please contact Nigel at the time of purchase and I will do my best to ensure you have the piece for the date you need.

Ring Sizing

All rings available to purchase online specify the ring size within the item description, however if you require a different size I will be able to alter the ring to match the size you require. Please be aware that there will be a small delay for delivery by approximately one week.

 

Ring re-sizing is a free service, except  if Gold or Silver is added to increase the ring size then there is a cover charge for the cost of the material added.

If you are not sure of your ring size please contact me and I will send you a ring sizer via the post for you to identify your finger size. Once sized, email me at shop@nigelgraham.com or call me on 01323 649023 with the information.

In the unlikely event that the ring does not fit it will be re-sized free of charge (except where more Gold or Silver needs to be added, plus any postal charges), providing it is returned within 14 days of delivery. You MUST contact me before returning any ring for re-sizing. Rings MUST be returned via fully insured delivery service.

Please note that I (Nigel  Graham) am not responsible for the delivery costs of returning a ring for re-sizing or for loss or damaged rings whilst in transit.

Returns

Items can be returned within 14 days of purchase. You MUST contact me before returning any item. You will receive a full refund (excluding postage costs) within 14 days of receipt of the item, providing it is unworn and in its original packaging. All items must be returned via a fully insured delivery service. I (Nigel Graham) am not responsible for the delivery costs of returned items or for lost or damaged items whilst in transit. Please note that all commissioned items are non-returnable.

 

Exchanges are allowed within 14 days of purchase. You MUST contact me before returning any item for an exchange. Should the item you are exchanging to have a higher value then the returned one you will be sent an invoice for the additional amount (via PayPal if purchased on-line). This must be paid before the exchange item will be dispatched. All items returned for exchange must be returned by a fully insured  delivery service. I (Nigel Graham) am not responsible for the delivery cost of returned items or for lost or damaged items being returned for exchange whilst in transit.

Guarantee

All items are guaranteed for 12 month from the date of purchase. The precious and semi-precious gemstones that are used in the items will not withstand heavy knocks, and some of the stone surfaces can be abraided if care is not taken. It is therefore sensible to remove gem set and Diamond set rings during sports or during any form of manual work. A heavy knock can break a Diamond or damage the setting.


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